سياسة الخصوصيةPrivacy Policy

This policy explains how Bareeq (BareeqWash) collects, uses, and protects your data when you use the customer app, the washer app, or our website bareeqwash.com. Bareeq is a mobile car wash service connecting car owners with approved washers. By using the service, you agree to this policy.

Data we collect

Account data

• Name and phone number: sign-in uses your phone number with a verification code or password.
• Email address (if you provide one): for communication and notifications.

Data needed to run the service

• Cars: make, model, color, and plate number.
• Addresses: the locations you save (map coordinates, label, and access notes). When you place an order, a copy of the chosen address is stored inside the order.
• Orders: your order history, statuses, and ratings.
• Payments: cards are processed by our payment provider Stripe; we do not store card numbers on our servers. We keep your in-app balance and transaction records.
• Location: for washers — with your permission — the device location is used to show nearby orders. For customers we only use the addresses you choose.
• Camera and photos: with your permission, to upload photos or required documents (such as washer verification documents).

Technical data

• IP address, device type and operating system, device identifiers, push notification tokens, server logs, and diagnostic data.

How we use your data

• Providing the service: creating orders, dispatching them to nearby washers, and tracking their progress.
• Managing your account and balance, and processing payments and refunds.
• Contacting you: SMS verification codes, order status notifications, and service-related emails.
• Supporting you: handling support tickets and responding to your requests.
• Improving the service, analyzing usage, preventing fraud, and keeping the platform secure.
• Complying with legal obligations.

Who we share your data with

We do not sell your personal data. We share it only as follows:

• The washer fulfilling your order: they see only what the job requires — the order's address copy, access notes, and car details — never your full address book.
• Service providers: Stripe (payment processing), Twilio (SMS verification), Firebase by Google (push notifications), and Resend (email). Each processes only the data its function requires.
• Your organization: if your account is linked to an organization that pays for your washes, its administrators can see the usage paid from the organization's balance.
• Legal authorities: when required by a binding legal request, or to protect our rights and the safety of our users.
• Business transfers: in a merger or acquisition, with notice before your data becomes subject to a different policy.

How long we keep your data

• Account data: for the life of the account, then up to 24 months after closure.
• Support tickets and their conversations: up to 24 months after the ticket is closed.
• Usage statistics and server logs: up to 24 months.

We may keep some data longer where the law requires it (such as financial records) or where a legal claim is ongoing.

Your rights and deleting your data

You can view and update your data from inside the app. You can request deletion of your account and its data at any time via an in-app support ticket or by contacting us — see Account & data deletion. We will delete your account and associated data, retaining only what the law requires us to keep.

Data transfers

Your data may be processed and stored on servers outside your country of residence. We take reasonable steps to ensure it is treated securely and in accordance with this policy wherever it is processed.

Security

We use encryption in transit (HTTPS/TLS), strict access controls, and commercially reasonable security practices. However, no method of transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

Children's privacy

Our service is not directed at anyone under 16, and we do not knowingly collect data from them. If we learn we have collected a child's data without required parental consent, we will delete it.

Links to other websites

Our service may contain links to websites we do not operate. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The new version is posted on this page with an updated "Last updated" date, and we will notify you of material changes in the app or by email.

Contact us

For any question about this policy or your data: support@bareeqwash.com or via the support center.